due to covid19 we are experiencing delays

due to covid19 we are experiencing delays

Shipping info

Shipping info



Completed orders can be picked up at our office. We are open from 10:00am-5:00pm, Monday-Friday

We offer delivery services to local customers. $10 fee to the Castlegar area and a $18 fee to Nelson and Trail. 

Orders will be shipped via  UPS. Shipping options including UPS Expedited, Standard, and Express.

Have your own courier account? Provide us with your account number and we'd be happy to ship your order through them.

FREE  Standard Shipping on all orders over $300, within canada using our courier provider. 

Need your order for Christmas?

Please see our guaranteed Christmas delivery cut off dates below – with the current nationwide delivery delays we’re unable to guarantee shipping times, as we don’t want anyone to be disappointed! You may still receive your delivery before Christmas if you order after these dates however we just can’t guarantee it. 

Local pick up and delivery

Standard (7-10 business days): order by Monday 14th December

Express* (4 business days): order by Monday 16th December

We will be closed from Wednesday 23rd December 2020 and re-open on Monday 4th January 2021. Orders can still be placed during this time but won't be processed until after the 4th January 2021. 

Happy Holidays from the Phoenix Designs Team!

˖ Can not guarantee with screen printed or embroidery products. 
Rush fees may apply to your order. 

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